Shipping & Returns

Your purchase is important to us, and we aim to provide you with an experience that makes you feel elated about your purchase.

Our Return / Refund Policy
If, for any reason, you are not 100 per cent satisfied with your purchase, you may return the item in its original condition and packaging with appropriate original documentation within 30 days of the date of purchase or shipment.
Purchases made on site MUST be returned to the warehouse. To arrange a return please contact a customer service agent at (778) 8748955 (Monday to Friday 8:30am - 5pm AST). A customer service agent will validate your purchase and qualification for return.
•    No refunds on items discounted 33 per cent or more
•    The original shipping charges are non-refundable.
•    Shipping charges to return any item are at the customer’s expense.
•    Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
•    Any item that has been modified (resized) or is not in resale condition will not be eligible for refund or exchange.
For returns made through we will email confirmation when your item has been received at the warehouse and that your refund will be processed within 3-4 business days.
How to package your return:
•    Include your receipt and packing slip
•    Circle items your are returning
•    Contact FedEx for parcel pick-up. Completely fill out the courier-shipping label.
•    Pack items as received, with all receipts, warranties and appraisal cards inside the courier box.

Ship item to

OED Customer Service
860 Montroyal Boulevard
V7R 2G6
BC North Vancouver

Questions about your order?
Call (778) 8748955

At Orient Express Design Inc. we want to ensure your shopping experience is as simple as possible. That is why we are pleased to offer delivery to your door.
Estimated Delivery
•    Shipment depends on stock availability (up to four weeks).
•    If sizing is required please add one week to the delivery schedule.
•    Please allow seven (7) business days for delivery once item has been shipped.
•    All orders will only be shipped to your shipping address.
•    For your protection all online purchases will be shipped FedEx
•    Standard shipping costs apply to all orders - $10. This fee is non-refundable.
•    Only the person whose name appears in the Ship To address will be allowed to pick up the order and must provide photo ID at time of pick up.
•    No orders will be shipped outside of Canada.

Personalized Jewellery
•    Check the page for the personalized jewellery item you wish to purchase for an estimated timeframe for shipment.
•    The additional time required is to ensure we create your personalized jewellery to your exacting specifications.
Special Orders
•    If you purchase an item that is back-ordered, or special order, you will be contacted by our customer service department via email or phone confirming estimated delivery time.

Tracking Your Order
•    Once your order has been shipped, you will receive an e-mail from Orient Express Design Inc. containing your tracking number and a link to the carrier's website.
•    Click this link and follow the instructions to view the status of your shipment. Or, you may visit the carrier's web site directly and enter your tracking number to check the status of your shipment.
•    Your tracking number can also be found on the Order Status page on