Privacy Policy


The information on this website is provided as a public service by Orient Express Design Inc. The use of this web site is subject to and constitutes the user's agreement to the terms and conditions noted below.
Information on this web site is provided by Orient Express Design Inc. solely for the user's information and it is provided without warranty, guarantee, or responsibility of any kind, either expressed or implied. Although we make every effort to ensure that all information is accurate and complete we cannot guarantee its integrity, or that the information is current or accurate.

Privacy Statement

What information do we collect?
•    We collect information from the basic communications and transactions in the store. Information may be given to us for future correspondence, or we may gather it from store sales transactions, repair service requests, special order requests, warranties, email or written communication, credit application forms, insurance estimate requests, and contest entries. We collect information such as names, addresses, phone numbers, email addresses, and transaction history.

How do we protect your information?
•    We are committed to the protection and confidentiality of our customer's information. Access to customer information, paper or electronic, is limited to only those that are on a business need to know basis. We enforce strict policies to the use and protection of that information while under their supervision. We ensure that any third parties that may have limited access to your information, like mail vendors, follow similar security and privacy policies. We do not sell, rent, or lend customer information to any individual, company, or organization. The privacy policies of our company and our third party partners conform and go beyond the Canadian federal legislation in the Personal Information Protection and Electronic Documents Act.

How we may use your information?
•    The majority of the collection and use of your personal information is to offer complete and accurate servicing for warranties, special orders, or repair services. Occasionally, we may contact our customers to inform them of up-and-coming promotions or contests. We may also contact our customers from time to time to ensure they received the high quality of products and services that they have come to expect at Orient Express Design Inc. We attempt to limit these communications to subjects that may interest and benefit each individual customer.

Canada’s Anti-Spam Legislation
•    As of July 1st, 2014, The Government of Canada introduced new Anti-Spam Legislation. In accordance with this law Orient Express Design Inc. will only contact you through commercial electronic messages if we have your expressed consent.

Website Policy
Orient Express Design Inc. have made every effort to ensure the accuracy of the product, pricing and description on this website.  However, in such an unlikely occurrence we reserve the right to correct any typographic errors. Merchandize is enlarged to show detail & may not always be exactly as shown. Not all style are available at all stores.

How to contact us?
If you would like to contact us about our Privacy Policy or make changes or be removed from our customer file please contact our customer service representative with your full name and phone number and your corresponding request. Requests may take four weeks to be processed.
Contact us by email at or by telephone at (778) 8748955

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.